Q:  Why do I get a “not authorized” error when I click try to send an email message or access the email tool in D2L Brightspace?

A: It could be that a quiz in progress is causing this error.  If a quiz has a restriction that prohibits using messaging while taking the quiz, while the quiz is in progress, you will not be able to access the Pager tool or the Email tool in D2L Brightspace.  Once the quiz is submitted, access to the Pager and Email tools will be restored to the user.  If the quiz is no longer available to the student, then the instructor will need to intervene to get the quiz submitted.   See instructions and screen shot in FAQ #1527 at https://d2l.custhelp.com/app/answers/detail/a_id/1527