‘Inflection Point’ in IT
“The relationship between IT and the institution really needs to change if we’re going to use technology to address the fundamental issues that need to be addressed in higher education,” Grajek said. “Higher education leaders need to not just let their IT leaders do their own thing, help them fund some initiatives, but they really have to understand the potential of IT.”
Colleges and universities are searching for new talent in part to answer demands for new technologies while simultaneously offering core services such as user support, which Grajek described as the “new normal” for higher education IT offices.
“The CIO has grown from a hardware- or software-focused person in the basement of a building to a higher education executive who is expected to not only understand technology and be able to lead a large, complex and expensive department, but who also should be a first rate communicator who understands the business (and higher education) and can build relationships while implementing all of these projects,”