Does your library have exciting, innovative ways to train your patrons about
The ALA/Information Today, Inc. Library of the Future Award honors an
individual library, library consortium, group of librarians, or support
organization for innovative planning for, applications of, or development of
patron training programs about information technology in a library setting.
The annual award consists of $1,500 and a 24k gold-framed citation of
achievement. All types of libraries are welcome to apply!
The 2017 award winner was the Muncie Public Library for their innovative
“Digital Climbers” program that motivates and inspires children ages eight and
up to experiment with technology and master skills that contribute to learning
in science, technology, engineering, art and math.
ALA is currently accepting nominations for the 2018 Library of the Future
application is to be submitted to ALA by February 1, 2018. For additional
information, contact Rene Erlandson, Award Jury Chair,
My note: where I work, such effort will be dismissed as “this belongs to public libraries.”
Does it? What does your academic library do to excel patrons in information technology.
where I work – not much. All is “information literacy” in its 90ish encapsulation.
more on information technology in this IMS blog
your library IT’s approach to managing tech support within the framework of moving IT projects forward. Also, how big is your IT team vs your staff?
We have created an environment at our library where staff anticipate almost instant tech support. While this is great for our staff and patrons it’s proven not so great for the IT department as our IT projects that must get done take longer than they should and seem to roll endlessly. It can feel like we’re sacrificing the “big boulders” for endless minutia.
I wondered if you all could tell me your library IT’s approach to managing tech support within the framework of moving IT projects forward.
Also, how big is your IT team vs your staff?
Madeleine Madeleine Sturmer IT Manager | Teton County Library email@example.com | 307.733.2164 x143
While the responses will vary widely based on size, type and IT-issues approaches, I can share one.
Providence College is a private, medium-sized (4,300 FTE students) Masters-I institution.
Our library is a fully integrated (horizontally and vertically) Commons (Library+Commons = no silos, traditional+technology-rich, open 116 hours/week for a primarily residential campus.
IT issues are tiered (e.g., 1-5 in complexity) and we have in-house IT specialists (two – one M-F days, one S-Th evenings) and many “back-up specialists”. The IT specialists handle most tiers-1-3 issues (sometimes tier 4) very promptly and refer tier 4-5 issues to central IT. All Library+Commons staff are hired with “relative high-tech/digital expertise, so that there is an articulated in-house IT team. This means that most IT issues are handled in-house and promptly. Library+Commons IT reports up to the Assistant Director and Head of Technology & Access.
Russell Bailey, Ph.D. Professor & Library Director, Providence College http://www.providence.edu/library http://works.bepress.com/d_r_bailey/ http://www.providence.edu/library/faculty/Pages/drbailey.aspx
the biggest challenge (and the most important) is to get the word out to the staff about how it works. I spoke at multiple all staff meetings about the process, put out a lot of documentation, and spoke at multiple meetings of various teams and departments to get the word out. Once you have a structure you have to support and enforce it. Getting your administration on board is vital-if the director or associate director thinks that they can “jump the queue” it won’t work. They have to understand that for the good of the whole, they might have to wait for something that is non-emergency.
Hope that helps-glad to provide further info offline if needed.
Carolyn Carolyn Coulter PrairieCat LLSAP Services Manager / PrairieCat Director Reaching Across Illinois Library System Coal Valley Office Phone: 309.623.4176 Fax: 309.517.1567 firstname.lastname@example.org
more on technology in the library in this IMS blog