K-12 IT leaders need to work with people, not just tech
My note: this is the first step toward the conclusion of my dissertation: the CIO in education must wear three hats: computer geek, educator and administrator.
District Administration reports.
Since edtech varies from district to district and state to state, it’s unlikely that an IT candidate will be up-to-speed on the current system in use. Alabama solves this problem by offering the Alabama Chief Technology Officer certification program.
It is critical for those in K-12 IT leadership to understand the unique customer service needs of the education industry. When technology doesn’t work, it throws a wrench into an entire day of learning. Educators need a fast fix and responsive service. Effective tech leaders will delegate by teaming up with tech-savvy teachers who can serve as school tech leaders. This strategy allows for an on-site tech expert to step in to put out fires before the tech expert arrives.
Former teachers can also make strong chief technology officers because they understand both tech and education. This allows them to build trust with the staff, which is a critical component to launching new technology initiatives.
more on digital literacy for EDAD in this IMS blog
Notes from the webinar:
What is Digital Learning
Technology is a metaphor for change, it is also a metaphor for risk
technology is a means of uncertainly reduction that is made possible by the cause-effect relationship upon which the technology is based.
technology innovation creates a kind of uncertainty in the minds of potential adopters as well as represent an opportunity for reduced uncertainty.
The Diffusion of Innovations: https://en.wikipedia.org/wiki/Diffusion_of_innovations
technology is disruptive
- issues and impacts | response
- organizational practice and process | denial, anger
- individual behaviors and preferences | bargaining
- visualization: can I see me/us doing that | depression, acceptance
as per https://www.amazon.com/Death-Dying-Doctors-Nurses-Families/dp/1476775540
The key campus tech issues are no longer about IT (in the past e.g.: MS versus Apple). IT is the “easy part” of technology on campus. The challenges: people, planning policy, programs, priorities, silos, egos, and IT entitlements
How do we make Digital Learning compelling and safe for the faculty? provide evidence of impact, support, recognition and reward for faculty; communicate about effectiveness of and need for IT resources.
technology is not capital cost, it is operational cost. reoccurring.
underlying issues; can i do this? why should i do this? evidence of benefit?
the more things change, the more things stay the same. new equilibrium.
change: from what did you do wrong to how do we do better. Use data as a resources, not as a weapon. there is a fear of trying, because there is no recognition or reward
Machiavelli: 1. concentrate your efforts 2. pick your issues carefully, know when to fight 3. know the history 4. build coalitions 5. set modest goals – and realistic 6. leverage the value of data (use it as resource not weapon) 7. anticipate personnel turnover 8. set deadlines for decisions
We apologize for the short notice, but wanted to make you aware of the following opportunity: provide
From Ken Graetz at Winona State University:
As part of our Digital Faculty Fellows Program at WSU, Dr. Kenneth C. Green will be speaking this Thursday, March 22nd in Stark 103 Miller Auditorium from 11:30 to 12:30 on “Innovation, Infrastructure, and Digital Learning.” We will be streaming Casey’s talk using Skype Meeting Broadcast and you can join as a guest using the following link: Join the presentation. This will allow you to see and hear his presentation, as well as post moderated questions. By way of a teaser, here is a recent quote from Dr. Green’s blog, DigitalTweed, published by Inside Higher Ed:
“If trustees, presidents, provosts, deans, and department chairs really want to address the fear of trying and foster innovation in instruction, then they have to recognize that infrastructure fosters innovation. And infrastructure, in the context of technology and instruction, involves more than just computer hardware, software, digital projectors in classrooms, learning management systems, and campus web sites. The technology is actually the easy part. The real challenges involve a commitment to research about the impact of innovation in instruction, and recognition and reward for those faculty who would like to pursue innovation in their instructional activities.”
Dr. Green is the founding director of The Campus Computing Project, the largest continuing study of the role of digital learning and information technology in American colleges and universities. Campus Computing is widely cited as a definitive source for data, information, and insight about IT planning and policy issues affecting higher education. Dr. Green also serves as the director, moderator, and co-producer of TO A DEGREE, the postsecondary success podcast of the Bill & Melinda Gates Foundation. He is the author or editor of some 20 books and published research reports and more than 100 articles and commentaries that have appeared in academic journals and professional publications. In 2002, Dr. Green received the first EDUCAUSE Award for Leadership in Public Policy and Practice. The EDUCAUSE award cites his work in creating The Campus Computing Project and recognizes his, “prominence in the arena of national and international technology agendas, and the linking of higher education to those agendas.”
Casey’s most recent TO A DEGREE podcasts are available now: Presidential Leadership in Challenging Times and Online’s Bottom Line.
Hope to see some of you online and please forward this invitation to anyone who might be interested.
Ken Graetz, PhD, Director of Teaching, Learning, and Technology Services, Winona State University, 507-429-3270
Susan Grajek at Bryan Alexander on IT and education
Forum takes a deep dive into higher education and technology. On Thursday, March 23rd, from 2-3 pm EST we will be joined by Susan Grajek, the vice president for communities and research at EDUCAUSE
Top 10 IT Issues, 2017: Foundations for Student Success
- Susan Grajek and the 2016–2017 EDUCAUSE IT Issues Panel Tuesday, January 17, 2017http://er.educause.edu/articles/2017/1/top-10-it-issues-2017-foundations-for-student-successThe 2017 EDUCAUSE Top 10 IT Issues are all about student success
EDUCAUSE supports early adopters in this area through the Integrated Planning and Advising for Student Success (iPASS) grant challenge, a program in which EDUCAUSE helps develop models for the field by working closely with a small number of institutions that are pioneering iPASS systems.
Issue #1: Information Security
Developing a holistic, agile approach to reduce institutional exposure to information security threats
That program should encompass people, process, and technologies:
- Educate users
- Develop processes to identify and protect the most sensitive data
- Implement technologies to encrypt data and find and block advanced threats coming from outside the network via from any type of device
Who Outside the IT Department Should Care Most about This Issue?
- End-users, to understand how to avoid exposing their credentials
- Unit heads, to protect institutional data
- Senior leaders, to hold people accountable
- Institutional leadership, to endorse, fund, and advocate for good information security
Issue #2: Student Success and Completion
Effectively applying data and predictive analytics to improve student success and completion
Predictive analytics allows us to track trends, discover gaps and inefficiencies, and displace “best guess” scenarios based on implicitly developed stories about students.
Issue #3: Data-Informed Decision Making
Ensuring that business intelligence, reporting, and analytics are relevant, convenient, and used by administrators, faculty, and students
Higher education information systems generate vast amounts of data daily (including the classroom/LMS). This potentially rich source of information is underused. Even though most institutions have created reports, dashboards, and other distillations of data, these are not necessarily useful or used to inform strategic objectives such as student success or institutional efficiency.
Issue #4: Strategic Leadership
Repositioning or reinforcing the role of IT leadership as a strategic partner with institutional leadership
CIOs have two challenges in this regard. The first is getting to the table. Contemporary requirements for IT leaders position them well for strategic leadership.18 Those requirements include expertise in management and business practices, project portfolio management, negotiation, and change leadership. However, business-savvy CIOs can alienate some academics, particularly those opposed to administrators as leaders. Worse, not all CIOs are well-equipped for a position at the executive table.
Issue #5: Sustainable Funding
Developing IT funding models that sustain core services, support innovation, and facilitate growth
Two complications have deepened the IT funding challenge in recent years. The first is that information technology is now incontrovertibly core to the mission and function of colleges and universities. The second complication is that at most institutions, digital investments and technology refreshes have been funded with capital expenditures. Yet IT services and infrastructure are moving outside the institution, generally to the cloud, and cloud funding depends on ongoing expenditures rather than one-time investments.
Issue #6: Data Management and Governance
Improving the management of institutional data through data standards, integration, protection, and governance
Data management and governance is not an IT issue. It requires a broad, top-down approach because all departments need to buy in and agree. All stakeholders (data owners as well as IR, IT, and institutional leaders) must collaboratively develop a common set of data definitions and a common understanding of what data is needed, in what format, and for what purposes. This coordination, or governance, will enable constituents to communicate with confidence about the data (e.g., “the single version of truth”) and the standards (e.g., APLU, IPEDS, CDS) under which it is collected.
Institutions often choose to approach data management from three perspectives: (1) accuracy, (2) usability, and (3) privacy. The IT organization has a role to play in creating and maintaining data warehouses, integrating systems to facilitate data exchange, and maintaining standards for data privacy and security.
Issue #7: Higher Education Affordability
Prioritizing IT investments and resources in the context of increasing demand and limited resources
Uncoordinated, redundant expenditures supplant other needed investments, such as consistent classroom technology or dedicated information security staff. Planning needs to occur at the institutional or departmental level, but it also needs a place to coalesce and be assessed regionally, nationally, and in some cases, globally, because there isn’t enough money to do everything that institutional leaders, faculty, and others want or even need to do. Public systems are making some headway in sharing services, but for the most part, local optimization supersedes collaboration and compromise.
Issue #8: Sustainable Staffing
Ensuring adequate staffing capacity and staff retention as budgets shrink or remain flat and as external competition grows
As institutions become more dependent on their IT organizations, IT organizations are more dependent on the expertise and quality of their workforce. New hires need to be great hires, and great staff need to want to stay. Each new hire can change the culture and effectiveness of the IT organizations
Issue #9: Next-Gen Enterprise IT
Developing and implementing enterprise IT applications, architectures, and sourcing strategies to achieve agility, scalability, cost-effectiveness, and effective analytics
Buildings should outlive alumni; technology shouldn’t. IT leaders are examining core enterprise applications, including ERPs (traditionally, suites of financial, HR, and student information systems) and LMSs, for their ability to meet current and future needs.
Issue #10: Digital Transformation of Learning
Collaborating with faculty and academic leadership to apply technology to teaching and learning in ways that reflect innovations in pedagogy and the institutional mission
According to Michael Feldstein and Phil Hill, personalized learning applies technology to three processes: content (moving content delivery out of the classroom and allowing students to set their pace of learning); tutoring (allowing interactive feedback to both students and faculty); and contact time (enabling faculty to observe students’ work and coach them more).
more on IT in this IMS blog
The Ever-Changing CIO Job Description
operates with agility and responsiveness, recognizing the fast-changing environment
“The individual needs the ability to monitor and react to trends appropriately,” she said, “and to see patterns, connect the dots, explain to others and build consensus in response.”
i fail to see any of those where i work.
“If you can’t deliver quality, robust services, you have no political capital on campus to talk about your vision. If the network keeps crashing or is slow, why are people going to believe that we could do some visionary new activity?”
from this Google+ entry: https://plus.google.com/+TessPajaron/posts/3TzdsyEfs3R
Bridging the Gap Between Curriculum and IT
Curriculum and IT leaders need to work together toward a common goal.
Pitting two of the most important entities of our schools — curriculum and IT — against each other is the ultimate power struggle. What are we really trying to achieve when we address this battle using the phrase “bridging the gap?”
If the technology and the infrastructure supporting it doesn’t work, then why have the technology at all? Likewise, if professional development and training are not a priority, then the technology will become nothing more than a glorified paperweight.
both curriculum and IT leaders need to come together to discuss the decisions that can make or break a learning environment.
“The relationship between IT and the institution really needs to change if we’re going to use technology to address the fundamental issues that need to be addressed in higher education,” Grajek said. “Higher education leaders need to not just let their IT leaders do their own thing, help them fund some initiatives, but they really have to understand the potential of IT.”
Colleges and universities are searching for new talent in part to answer demands for new technologies while simultaneously offering core services such as user support, which Grajek described as the “new normal” for higher education IT offices.
“The CIO has grown from a hardware- or software-focused person in the basement of a building to a higher education executive who is expected to not only understand technology and be able to lead a large, complex and expensive department, but who also should be a first rate communicator who understands the business (and higher education) and can build relationships while implementing all of these projects,”