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Mobbing in the library workplace

Mobbing in the library workplace: What it is and how to prevent it

a darker definition of mobbing: a type of workplace pathology in which employees target a co-worker and engage in an ongoing campaign of disrespectful, and even hostile, behavior. Typically, mobbing behaviors are covert and insidious; the mobbing victim is excluded from normal workplace activities and communications, with the ultimate goal of forcing the victim out of the organization. Mobbing is highly stressful because the targeted individual’s social support system is undermined.
Managers may be tacit or active participants in the process. The perpetrated injustices are unfair but usually legal, and may fall within areas that are considered management prerogatives.
Often, mobbing victims are made to appear as though they are at fault, or are viewed as “crazy” or incompetent. When forced from the work group, their departure is depicted as their choice.
The concept of mobbing is not well recognized in the United States. In English speaking countries, research has focused on the concept of bullying behavior between individuals, often when a person in a more powerful position is abusive toward a subordinate or less assertive person. Mobbing, with its overlay of group dynamics, is a more sophisticated and complex set of behaviors. Mobbing is clearly a form of harassment, but in the United States this term is connected with civil rights law, and denotes harmful behavior toward persons who have a protected status, such as race, religion, gender, or national origin.
Research by Leymann and Kenneth Westhues shows that mobbing is more likely to occur in professional settings, where the work is complex, organizational goals may be ambiguous, critical thinking is encouraged, and workers have relative autonomy. Academic libraries share some or all of these characteristics, and in fact libraries can be prime settings for workplace mobbing.
Active, involved management is crucial in controlling the mobbing dynamic. Many library managers have limited management training, and may not have awareness of the concept of mobbing or experience with resolving conflict. Managers are often promoted for their technical expertise, rather than their skill in handling interpersonal matters.
 A weak, poorly managed organization may provide the aggressor with opportunities to target an individual.

Zoom succumbs to Chinese authorities

After March 2020 reports about Zoom privacy issues, now Zoom acknowledges working with the Chinese government:

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Is Zoom Safe for Chinese Students?

Elizabeth Redden June 12, 2020

https://www.insidehighered.com/news/2020/06/12/scholars-raise-concerns-about-using-zoom-teach-about-china

Unlike many other major tech platforms based in the U.S., Zoom, which is headquartered in California, has not been blocked by the Chinese government. Zoom said in a blog post that it is “developing technology over the next several days that will enable us to remove or block at the participant level based on geography” which will allow the company to “to comply with requests from local authorities when they determine activity on our platform is illegal within their borders; however, we will also be able to protect these conversations for participants outside of those borders where the activity is allowed.”

Zoom’s interference with the Tiananmen gatherings and its suspension of user accounts raised alarm among many in higher education, which increasingly depends on Zoom to operate courses remotely — including for students located within China’s borders.

Multiple scholars took to Twitter to express their worries

PEN America, a group that advocates for free expression, condemned Zoom for shuttering the activist’s account.

This is not the first time Zoom’s links to China have come under scrutiny. In April, the company admitted that some of its user data were “mistakenly” routed through China; in response, the company announced that users of paid Zoom accounts could opt out of having their data routed through data centers in China.

An April 3 report by scholars at the University of Toronto’s Munk School of Global Affairs & Public Policy said Zoom’s research and development operations in China could make the company susceptible “to pressure from Chinese authorities.”

Zoom, whose Chinese-born CEO is a U.S. citizen, said in its latest annual report to the U.S. Securities and Exchange Commission that it had more than 700 employees at its research and development centers in China as of Jan. 31. The SEC filing notes that Zoom has a “high concentration of research and development personnel in China, which could expose us to market scrutiny regarding the integrity of our solution or data security features.”

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Zoom Just Totally Caved In to China on Censorship from r/technology


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more about Zoom in this IMS blog
https://blog.stcloudstate.edu/ims?s=zoom

data driven education

https://www.kqed.org/mindshift/45396/whats-at-risk-when-schools-focus-too-much-on-student-data

The U.S. Department of Education emphasizes “ensuring the use of multiple measures of school success based on academic outcomes, student progress, and school quality.”

starting to hear more about what might be lost when schools focus too much on data. Here are five arguments against the excesses of data-driven instruction.

1) Motivation (decrease)

as stereotype threat. threatening students’ sense of belonging, which is key to academic motivation.

2) Helicoptering

A style of overly involved “intrusive parenting” has been associated in studies with increased levels of anxiety and depression when students reach college.

3) Commercial Monitoring and Marketing

The National Education Policy Center releases annual reports on commercialization and marketing in public schools. In its most recent report in May, researchers there raised concerns about targeted marketing to students using computers for schoolwork and homework.

Companies like Google pledge not to track the content of schoolwork for the purposes of advertising. But in reality these boundaries can be a lot more porous.

4) Missing What Data Can’t Capture

5) Exposing Students’ “Permanent Records”

In the past few years several states have passed laws banning employers from looking at the credit reports of job applicants.
Similarly, for young people who get in trouble with the law, there is a procedure for sealing juvenile records
Educational transcripts, unlike credit reports or juvenile court records, are currently considered fair game for gatekeepers like colleges and employers. These records, though, are getting much more detailed.

Alternative Credentials

Alternative Credentials: How Can Higher Education Organizations Leverage Open Badges?

By Stefanie Panke for AACE Review, 

https://www.aace.org/review/alternative-credentials-how-can-higher-education-organizations-leverage-open-badges/

Badges are a mechanism to award ‘micro-credits’ online. They are awarded by an organization for an individual user, and can be either internal to a website or online community, or use open standards and shared repositories.

In open online learning settings, badges are used to provide incentives for individuals to use our resources and to participate in discussion threads.

The IBM skills gateway is an example of how open badges can be leveraged to document professional development. EDUCAUSE microcredentialing program offers 108 digital badges in five categories (community service, expertise development, presentation and facilitation, leadership development, awards).

Open Badge Initiative and “Digital Badges for Lifelong Learning” became the theme of the fourth Digital Meaning & Learning competition, in which over 30 innovative badge systems and 10 research studies received over $5 million in funding between 2012 and 2013.

Standardization is the key to creating transferability and recognition across contexts

In 2018, the new Open Badges 2.0 standard was released under the stewardship of IMS Global Learning Consortium.

badges awarded for participation are valued less meaningful than skill-based badges. For skill-based badges, evidence of mastery must be associated with the badge along with the evaluation criteria. Having a clear purpose, ensuring transferability, and specifying learning objectives were noted by the interviewees as the top priorities when implementing badge offerings in higher education contexts.

Sheryl Grant is a senior researcher on user experience at OpenWorks Group, a company that focuses on supporting educational web applications and mobile tools, including credentialing services. Prior to her current position, Dr. Grant was Director of Alternative Credentialing and Badge Research at HASTAC. She was part of the team that organized the ‘Badges for Lifelong Learning Competition’.

advice o offer for the design and implementation of digital badges. She stressed that badge systems need to be designed in a participatory manner together with the target audience who is supposed to receive them. This will allow for fair, realistic and transparent criteria. Another crucial aspect is the assessment portion: Who will make verify that the badge credentials are issued correctly? While badges can offer additional motivation, they can also diminish motivation and create a ‘race to the bottom’ if they are obtained too easily. Specifically, Dr. Grant advised to use badges to reward exceptional activities, and acknowledge students who want to go above and beyond. She also gave guidelines on when to avoid issuing badges, i.e., activities that are already graded and activities that are required.

All current UNC badging pilots used the platform cred.ly for issuing badges. An alternative is the Mozilla Open Badge backpack follow-up Badgr. The European platform Badgecraft is another repository with a fairly broad user base. The badge wiki project offers a comprehensive list with implementation details for each platform: Badge Platforms (Badge Wiki). (23 platforms)

Designing Effective Digital Badges (https://www.amazon.com/Designing-Effective-Digital-Badges-Applications/dp/1138306134) is a hands-on guide to the principles, implementation, and assessment of digital badging systems. Informed by the fundamental concepts and research-based characteristics of effective badge design, this book uses real-world examples to convey the advantages and challenges of badging and showcases its application across a variety of contexts.

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more on microcred in this IMS blog
https://blog.stcloudstate.edu/ims?s=microcredentialing

Digital Destruction of Democracy

The Digital Destruction of Democracy

ANYA SCHIFFRIN JANUARY 21, 2019

https://prospect.org/article/digital-destruction-democracy

Anya Schiffrin is an adjunct faculty member at the School of International and Public Affairs at Columbia University. She worked in Hanoi from 1997 to 1999 as the bureau chief of Dow Jones Newswires.
Network Propaganda: Manipulation, Disinformation, and Radicalization in American Politics
By Yochai Benkler, Robert Faris, & Hal Roberts
Oxford University Press
A Harvard law professor who is a well-known theorist of the digital age, Benkler and colleagues have produced an authoritative tome that includes multiple taxonomies and literature reviews as well as visualizations of the flow of disinformation.
clickbait fabricators
white supremacist and alt-right trolls
a history of the scholarship on propaganda, reminding the reader that much of the discussion began in the 1930s.
Benkler’s optimistic 2007 book, The Wealth of Networks, predicted that the Internet would bring people together and transform the way information is created and spread. Today, Benkler is far less sanguine and has become one of the foremost researchers of disinformation networks.
Fox News, BreitbartThe Daily CallerInfoWars, and Zero Hedge
As a result, mainstream journalists repeat and amplify the falsehoods even as they debunk them.
There is no clear line, they argue, between Russian propaganda, Breitbart lies, and the Trump victory. They add that Fox News is probably more influential than Facebook.
after George Soros gave a speech in January 2018 calling for regulation of the social media platforms, Facebook hired a Republican opposition research firm to shovel dirt at George Soros.
The European Union has not yet tried to regulate disinformation (although they do have codes of practice for the platforms), instead focusing on taxation, competition regulation, and protection of privacy. But Germany has strengthened its regulations regarding online hate speech, including the liability of the social media platforms.
disclosure of the sources of online political advertising.It’s a bit toothless because, just as with offshore bank accounts, it may be possible to register which U.S. entity is paying for online political advertising, but it’s impossible to know whether that entity is getting its funds from overseas. Even the Honest Ads bill was too much for Facebook to take.

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more on the issues of digital world and democracy in this IMS blog
https://blog.stcloudstate.edu/ims/2019/02/19/facebook-digital-gangsters/

Education and Ethics

4 Ways AI Education and Ethics Will Disrupt Society in 2019

By Tara Chklovski     Jan 28, 2019

https://www.edsurge.com/news/2019-01-28-4-ways-ai-education-and-ethics-will-disrupt-society-in-2019

In 2018 we witnessed a clash of titans as government and tech companies collided on privacy issues around collecting, culling and using personal data. From GDPR to Facebook scandals, many tech CEOs were defending big data, its use, and how they’re safeguarding the public.

Meanwhile, the public was amazed at technological advances like Boston Dynamic’s Atlas robot doing parkour, while simultaneously being outraged at the thought of our data no longer being ours and Alexa listening in on all our conversations.

1. Companies will face increased pressure about the data AI-embedded services use.

2. Public concern will lead to AI regulations. But we must understand this tech too.

In 2018, the National Science Foundation invested $100 million in AI research, with special support in 2019 for developing principles for safe, robust and trustworthy AI; addressing issues of bias, fairness and transparency of algorithmic intelligence; developing deeper understanding of human-AI interaction and user education; and developing insights about the influences of AI on people and society.

This investment was dwarfed by DARPA—an agency of the Department of Defence—and its multi-year investment of more than $2 billion in new and existing programs under the “AI Next” campaign. A key area of the campaign includes pioneering the next generation of AI algorithms and applications, such as “explainability” and common sense reasoning.

Federally funded initiatives, as well as corporate efforts (such as Google’s “What If” tool) will lead to the rise of explainable AI and interpretable AI, whereby the AI actually explains the logic behind its decision making to humans. But the next step from there would be for the AI regulators and policymakers themselves to learn about how these technologies actually work. This is an overlooked step right now that Richard Danzig, former Secretary of the U.S. Navy advises us to consider, as we create “humans-in-the-loop” systems, which require people to sign off on important AI decisions.

3. More companies will make AI a strategic initiative in corporate social responsibility.

Google invested $25 million in AI for Good and Microsoft added an AI for Humanitarian Action to its prior commitment. While these are positive steps, the tech industry continues to have a diversity problem

4. Funding for AI literacy and public education will skyrocket.

Ryan Calo from the University of Washington explains that it matters how we talk about technologies that we don’t fully understand.

 

 

 

college finances for waste

Students, employees scour college finances for waste, proof of unfair pay

As public confidence declines, university budgets and investments face growing scrutiny

https://hechingerreport.org/increasingly-skeptical-students-employees-want-colleges-to-show-them-the-money/ 
But seldom has this level of attention from students and employees been so focused on the finances of their own campuses. It coincides with what polls disclose is falling public confidence in higher education. And given the results, it seems likely to create more, not less, mistrust.
Higher education has become a popular public target. Fifty-eight percent of people polled by the think tank New Americasaid colleges and universities put their own interests ahead of those of students. About the same proportion in a Public Agenda survey said colleges care mostly about the bottom line, and 44 percent said they’re wasteful and inefficient. And a Gallup poll found that more than half of Americans have only some, or very little, confidence in higher education.
We want to see greater transparency in how they spend our money. And it is our money, most of it,” since such a large percentage of the budget comes from tuition

Emotional Data on the Job

How to Manage Your Own Emotional Data on the Job

emotions can give you truly pertinent, useful data about business problems that need attention.

negative emotions are useful indicators of both your instincts and your beliefs:

  • If you’re feeling sad or down, you’re probably unhappy with your own behavior or the effectiveness of your response to events. You might be thinking that something has gone wrong and that it was your fault. Be careful not to leave sadness unattended or it can slide into hopelessness and the belief that you’ll never be able to make things better. Instead, let sadness prompt you to change: Look for small actions and steps to make headway and improvements.
  • If you’re angry, you may be experiencing a fairness issue of some kind, and the anger may be telling you about a sense of violation or something that needs to be set right.
  • If you’re afraid or don’t feel safe in some way, you may sense that something bad is going to happen but you’re not sure what it is or how it might damage you. Or perhaps you don’t trust upcoming events or the people involved. Your fear can alert you to do extra preparation and contingency planning so you’ll have your best shot at success.

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more on mindfulness in this IMS blog
https://blog.stcloudstate.edu/ims?s=mindfulness

LinkedIn and Snapchat stories

LinkedIn launches its own Snapchat Stories. Here’s why it shouldn’t have

No app is safe from the Stories plague

 LinkedIn confirms to TechCrunch that it plans to build Stories for more sets of users, but first it’s launching “Student Voices” just for university students in the U.S. The feature appears atop the LinkedIn home screen and lets students post short videos to their Campus Playlist.

My note: Since 2012, I unsuccessfully tried to convince two library directors to approve similar video “channel” on the SCSU library web page with students’ testimonies and ability for students to comment / provide feedback regarding the issues raised in the videos. Can you guess the outcome of such proposal?
https://blog.stcloudstate.edu/ims/2018/11/03/video-skills-digital-literacy/

A LinkedIn spokesperson tells us the motive behind the feature is to get students sharing their academic experiences like internships, career fairs and class projects that they’d want to show off to recruiters as part of their personal brand.

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more on LinkedIn in this IMS blog
https://blog.stcloudstate.edu/ims?s=linkedin

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