Which Social Media Metrics Will Matter in 2018 January 31, 2018 / By Jim Rudden https://www.spredfast.com/social-marketing-blog/which-social-media-metrics-will-matter-2018 Fifty-two percent of millennials report using social as a support channel in 2016. Fifty-three percent of customers expect a social customer service response in 1 hour or less. Volume is going up, and the expectation of a quick response along with it. … Continue reading Social Media Metrics