Many online video games users utilize the live chat feature daily in order to interact with other members. Aside from video games businesses also utilize live chats to interact with customers or visitors to a website. Live chat is very similar to instant messenger and Facebook messenger in that they both allow customers to interact with businesses however there are some distinct benefits to utilizing live chat. Below is a list of some of the biggest benefits of live chat:
- Reduce Expenses
- Increase Sales
- Improved Customer Service and Loyalty
- Discover Customer Pain Points
- Faster Problem Resolution
- Customer Convenience
- Competitive Advantages
- Expand Market Reach
- Proactive Outreach
- Reports and Analytics
If you are interested in reading more about the benefits of live chatting, click on the link below.
Sources:
Gao, K. (2017, March 22). Top 10 Live Chat Benefits You Need to Know – Comm100. Retrieved March 24, 2017, from https://www.comm100.com/blog/live-chat-benefits.html#improve