Jeffrey R Holt
2712 Copper Creek Lane
Buffalo, MN 55313
320-241-8386
Jeho1102@yahoo.com
OBJECTIVE: Pursue an opportunity to utilize my skills and experience to further my professional career and drive outstanding results. I build strong relationships and bring a positive attitude to lead and motivate teams to deliver excellent service and successful results. I am detail oriented, focused on high-quality and accuracy. I am dedicated to my work, team, customers, and company.
EXPERIENCE: ALLIANZ LIFE INSURANCE COMPANY – Golden Valley, MN 1/2023 – Current | Operations Specialist Manage customer service requests and inquiries by applying product knowledge, navigating multiple systems and establishing customer relationships. Influence strong results by ensuring a high degree of productivity and quality; including recommending process improvements and increasing digital adoption by educating callers on the self-service features of our website. Follow established guidelines and strive to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. Always prepared to put the caller’s needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution.
OLD NATIONAL BANK – Buffalo, MN 1/2020 – 6/2022 | Assistant Branch Manager Manage, direct and oversee the daily operations and business development of the branch office. Participate in interviewing and hiring of personnel. Supervise tellers and ensure policies and procedures are followed; deliver high quality customer service. Prepare and participate in audits. Act as lending officer for personal loans. Ensure security and safety measures are in place.
ALLIANZ LIFE INSURANCE COMPANY – Golden Valley, MN 9/2016 – 1/2020 | Relationship Specialist Work with top level sales agents and internal sales representatives. Continue to handle situations where there may have been errors in processing. Build and maintain strong internal and external relationships to ensure a high-quality service experience that provides value-driven solutions and achieve business results.
8/2014- 9/2016 | Associate Relationship Specialist Work with escalated situations. Handle situations where there may have been errors in processing. Present exception/accommodation requests from clients and agents to committees. Build strong internal and external relationships to ensure a high-quality service experience, provide value-driven solutions and achieve business results.
8/2011 – 8/2014 | Operations Service Associate Work as a customer service representative in an in-bound call center. Speak with policy owners, agents, and various third parties. Review policy specifics, provide detailed answers and assistance with policy benefits and provisions. Manage each call in a successful, efficient manner. Provide accurate information; deliver a positive experience that ensures customers are overall satisfied with Allianz.
LIDS / HATWORLD – Mall of America, Bloomington, MN 9/2006 – 8/2011 | Store Manager (Promotion to 3rd ranked store in district) Leadership, oversight of daily operations of retail store. Began as an Associate, promoted to Management; relocated to various stores in North Dakota and Minnesota. Responsibilities include: manage, coach, train and motivate store employees, scheduling, inventory, sales goals, handling bank deposits and balancing daily receipts, participating in conference calls, reporting results to district manager. Highly customer and employee focused to meet and exceed sales targets.
EDUCATION: · Ridgewater College – 2019-2020; Associates of Arts degree · St. Cloud State University – current; Bachelor of Arts in Professional Communication
MILITARY: ·
01/2001 – 1/2010 Army National Guard: Rank E-3, MOS/Job: 88M · 11/2004 – 12/2005 Active Duty
COMMUNITY SERVICE: ·
Montrose Volunteer Fire Department · Buffalo Volunteer Fire Department · Wounded Warriors Hockey League