Immigration modernization a work in progress

By Mark Rockwell  Mar 16, 2017

https://fcw.com/articles/2017/03/16/uscis-systems-rockwell.aspx

Bringing paper-based systems at CIS into the digital world “remains a substantial work in progress,” said Lori Scialabba, CIS acting director at a House Homeland Security Oversight.

Using agile processes, Roth said, requires some technical expertise on the part of the agency. That technical expertise at CIS, he said, was thin. Also communications to top agency officials about potential problems weren’t efficient, which left those officials in the dark.

“If you put it out and it breaks, then pull it back, that’s not agile,” Roth said.