Q: who does these name changes and how?

A: It’s our systems and the way they work, or don’t work, together.  Most name changes simply happen automatically when an individual goes through whatever the process is (something @ records and registration, maybe??).

As you know, the D2L holding tank ‘wins’ by default, so simply changing a name in D2L will only change it until that night’s integrations unless it has been properly updated/changed everywhere else.  Recently some of these have been failing at a larger percentage than normal, our folks here (mostly Amy and Shawn) are trying to determine cause, and when Charles Kroger gets back from vacation, we’ll get him in on the act, too.