There are three basic ways that I hear faculty talk about difficult dialogues-
in-class dialogues that were planned but did not go particularly well;
in-class hot moments that were not anticipated and that the faculty member did not feel equipped to handle; and difficult dialogues that happen
during office hours or outside of class.
Think ahead about what topics you are teaching and whether hot moments might be triggered. Plan for structuring those moments intentionally. Are there readings that honor multiple perspectives on the issue? Are there opportunities to have students adopt perspectives that may not be their own? What skills do students need to be able to successfully engage in the discussion?
Know and communicate the learning goals and the connection to the course overall for each potentially hot topic. What kinds of questions could you pose that would most effectively help students meet the learning goals? What conversational structure would best help you meet those goals? You will find many concrete suggestions for a variety of ways to conduct conversations in Brookfield and Preskill (2005).
Build community, trust, and a supportive climate. Often overlooked is the understanding that the relationships students have in the classroom with each other and with you need to be created intentionally and nurtured. On the first day, introductions can be shaped to be a little more personal than just names and majors while not being intrusive. Depending on the size of the class, you may choose to have students talk in small groups, or as a whole group. Scaffold activities to foster relationships among students each week. Model the kinds of behaviors you would like to see.
Have a statement on your syllabus about the environment you hope to create together. Describe your expectations and how you would like students to approach the class. For example: “I want to take a moment to clarify how I want you to approach the readings. The first rule is: Don’t take the readings as gospel. Just because something is printed doesn’t make it absolute truth. Be critical of what you are reading. I have chosen many readings precisely because they are provocative. If you find yourself strongly disagreeing with a reading, that’s fine. I encourage strong disagreement. However, if you disagree, you must clarify in your mind the reasons and evidence upon which you are basing your disagreement. At the same time, keep an open mind. Listen to what the readings have to say. Think about what other experiences you have had and readings you have done that might corroborate the course readings. Give yourself time to reflect on the information, insights, and perspectives offered in the readings” (Sulk and Keys, 2014).
Create shared goals and guidelines for dialogue and post them. You may have a few of your own to add at the end, but let students generate their own list first. This gives them ownership, and the collective generation lets them discover shared values. One of my favorites to add is “look for the truth in what you oppose and the error in what you espouse” (Nash, 2008).
Help students develop skills for productive conversation as part of the learning. Use active listening and perspective-taking exercises. In Western society, argument is often the mode of conversation. We frequently expect that students will be able to address challenging issues devoid of passion (and if you go to faculty meetings, you know that even we are not always good at this). Skills like paraphrasing, summarizing, and building on each other’s thoughts need to be consciously taught, modeled, and practiced in the classroom in order to support successful difficult dialogues.
Start early in the course with lower-stakes conversations, and build to more difficult ones. This gives students the opportunity to build trust, and gives you time to help them develop their skills. Vary the types of questions—perhaps use some hypothetical questions like, “What would happen if…” “In a perfect world…” Or experience-based questions such as, “In your experience…?” Or opinion-based questions like, “What do you think about…?
Brookfield, S.D., & Preskill, S. (2005). Discussion as a way of teaching: Tools and techniques for democratic classrooms. San Francisco, CA: Jossey-Bass.
Nash, R.J. (2008). How to Talk About Hot Topics on Campus. San Francisco, CA: Jossey-Bass.
Sulk, G. and Keys, J. (2014). “Many students really don’t know how to behave!”: The syllabus as a tool for socialization. Teaching Sociology, 42 (2), 151-160.
Annie Soisson is associate director of the Center for the Enhancement of Learning & Teaching (CELT) at Tufts University.
Vine, R. (2018). Realigning liaison with university priorities: Observations from ARL Liaison Institutes 2015–18. College & Research Libraries News, 70(9). https://doi.org/10.5860/crln.79.8.420
Rita Vine is head of faculty and student engagement at the University of Toronto Libraries, email: rita.vine@utoronto.ca. In 2017–18, she was visiting program officer for the Reimaging Library Liaison initiative at the Association of Research Libraries.
The overarching goal of the institutes is to acknowledge a library’s primary traditional services (instruction, collections, reference) while challenging conventional thinking about what is needed for the future and how best to provide it. Exercises are designed to help librarians move from “what’s in it for the library” to “what’s in it for the university.”
Top ten observations
1. Liaison librarians would benefit from greater exposure to institutional research priorities at their university.
2. Liaisons find it easiest to engage in classroom support and access library resources. Research engagement is harder. Moving into new areas of engagement is challenging when faculty continue to see librarians as buyers of content or helpers of students.5 Liaisons experience little pressure from individual faculty to venture into new areas that have not been typically associated with libraries. If asked to engage in new areas, some liaisons find it intimidating to step outside of familiar roles to probe and advocate for new capabilities and services that faculty may not be ready to discuss, or which liaisons may not yet fully understand.
3. Liaisons are both eager and anxious about shifting their roles from service to engagement. Anxiety manifests itself in feeling inexpert or untrained in technical areas.
The need for training in many different and complex technical skills, like data numeracy, publishing practices, and research data management,
4. Many liaisons’ professional identity and value system revolves around disciplinarity, service, and openness, and less around outreach and impact.
5. Some liaisons see outreach and engagement as equivalent to advocacy, library “flag-waving,” and sometimes “not my job.” My note: as in “library degree is no less better the Ph.D., it is like a physicians degree.”
6. Finding time, space, and motivation to undertake deeper outreach is daunting to many liaisons. Liaisons were very reluctant to identify any current activities that could be terminated or reimagined in order to make time for new forms of engagement. Particularly in institutions where librarians enjoy faculty status, finding time to engage in personal research concerned liaisons more than finding time for outreach.
7. Liaisons want to deepen their relationships with faculty, but are unclear about ways to do this beyond sending an email and waiting.
8. Many liaisons are unclear about how their work intersects with that of functional specialists, and may need prompting to see opportunities for collaboration with them.
9. While liaisons place considerable value on traditional library services, they have difficulty articulating the value of those services when they put themselves in the shoes of their users. Groups struggled to find value in aspects of traditional services, but had little appetite for serious reconsideration of services that may have lost all or most of their value relative to the time and energy expended to deliver them.
10. For liaisons, teaming with others raises concerns about how teamwork translates into merit, promotion, and other tangible rewards. Liaisons wonder how the need for increased teaming and collaboration will impact their reward structure. My note: I read between the lines of this particular point: it is up to the administrator to become a leader!!! A leader can alleviate such individualistic concerns and raise the individuals to a team.
three recommendations for research libraries to consider to help their workforce move to a robust engagement and impact model.
Foster more frequent and deeper communication between librarians and faculty to understand their research and teaching challenges. Many liaisons will not take even modest communications risks, such as engaging in conversations with faculty in areas where they feel inexpert, without strong but supportive management interventions (as per my note above).
Find ways to help librarians use internal teaming and collaborations to solve university challenges.My note: Chris Kvaal, thank you for introducing me to the “hundred squirrels in one room” allegory. To find way to help librarians use internal teaming, librarians must be open to the mere idea of teaming.
Increase liaison activity with non-departmentalized units on campus, which are often drivers of institutional initiatives and university priorities. Units such as institutional research services, teaching centers, and senior university offices can connect the library to high-level institutional projects and provide opportunities to engage more liaisons and functional specialists in these areas.
Digital Humanities and the Future of Liberal Arts – October 11 3:30 – 5:00 p.m.
Wilson Research Collaboration Studio, University of Minnesota
A survey of some of the most exciting applications of digitization in the College of Liberal Arts along with a discussion of the potential of digital humanities for advancing and enriching our understanding of the human condition. Moderated by Jane Blocker, Art History.
Teaching news literacy is more necessary and challenging than ever in a world where news is delivered at a constant pace from a broad range of sources. Since social media and filter bubbles can make it challenging to access unbiased, factual information, we must equip students to be critical as they access news sources for a variety of purposes. This live, interactive edWebinar will give an overview of the phenomenon of fake news going viral and tools educators can use to help students develop news literacy skills.
Tiffany Whitehead, School Librarian at Episcopal School of Baton Rouge in Louisiana, will share:
A strategy to develop fun, original lessons about media literacy
Fresh approaches that move students towards better news smarts
Three CCSS-aligned sample lesson plans for middle and high school classrooms
Teacher and librarian collaboration opportunities that support powerful student outcomes
Elementary through higher education level teachers, librarians, and school and district leaders will benefit from attending this session. There will be time to get your questions answered after Tiffany’s presentation.
About the Presenter
Tiffany Whitehead, aka the Mighty Little Librarian, is an obsessive reader, social media user, and technology geek. She is the director of library at Episcopal School of Baton Rouge, Louisiana. Tiffany earned her undergraduate degree in elementary education and School Library Certification from Southeastern Louisiana University, and her graduate degree in educational technology leadership from Northwestern State University. She has served as the president for ISTE’s Librarians Network and was recognized as one of ISTE’s 2014 Emerging Leaders. Tiffany is National Board Certified in Library Media and was named one of the 2014 Library Journal Movers & Shakers. She was the 2016 recipient of the Louisiana Library Media Specialist Award. She frequently speaks at local, state, and national conferences, sharing her passion for libraries and educational technology.
An interactive discussion on MOOCs, online learning, and the goal of 100 million learners by 2022
The Future Trends Forum welcomes
Anant Agarwal , the founder and CEO of edX, a non-profit venture created by Harvard University and the Massachusetts Institute of Technology, focused on transforming online and on-campus learning through groundbreaking methodologies.
He aims to help bring quality education to everyone, everywhere. Anant has also been a Professor of Electrical Engineering and Computer Science at MIT for 30 years.
Tired of hearing all the reasons why you should be using Twitter, Facebook, LinkedIn, and other popular social media tools? Perhaps it’s time to explore social media tools in a supportive and engaging environment with a keen eye toward using those tools more effectively in your work.
Join us and social media guru and innovator Paul Signorelli in this four-week, highly-interactive eCourse as he explores a variety of social media tools in terms of how they can be used to organize information and communities. Together, you will survey and use a variety of social media tools, such as Delicious, Diigo, Facebook, Goodreads, Google Hangouts, LibraryThing, Pinterest, Twitter, and more! You will also explore how social media tools can be used to organize and disseminate information and how they can be used to foster and sustain communities of learning.
After participating in this eCourse, you will have an:
Awareness of how social media tools can be used to support the work you do with colleagues and other community stakeholders in fostering engagement through onsite and online communities
Increased ability to identify, explore, and foster the use of social media tools that support you and those you serve
Increased ability to use a variety of social media tools effectively in your day-to-day work
Part 1: Using Social Media Tools to Organize and Provide Access to Information
Delicious, Diigo, Goodreads, LibraryThing, and other tagging sites
Part 2: Organizing, Marketing, and Running Programs
Facebook, Pinterest, and other tools for engagement
Part 3: Expanding and Analyzing Community Impact
Twitter, Storify, and other microblogging resources
Part 4: Sustaining Engagement with Community Partners
Coordinating your presence and interactions across a variety of social media tools
trainer-instructional designer-presenter-consultant. Much of his work involves fostering community and collaboration face-to-face and online through libraries, other learning organizations, and large-scale community-based projects including San Francisco’s Hidden Garden Steps project, which has its origins in a conversation that took place within a local branch library. He remains active on New Media Consortium Horizon Report advisory boards/expert panels, in the Association for Talent Development (ATD–formerly the American Society for Training & Development), and with the American Library Association; adores blended learning; and remains a firm advocate of developing sustainable onsite and online community partnerships that meet all partners’ needs. He is co-author of Workplace Learning & Leadership with Lori Reed and author of the upcoming Change the World Using Social Media (Rowman & Littlefield, Autumn 2018).
About the Presenter
